Shipping policy

Thank you for shopping with MOOR NYC.

Shipping Destinations

We currently ship within the United States only.

At this time, we do not offer international shipping. We hope to expand to additional countries in the future.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays.

During peak shopping periods, holidays, or promotional events, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Shipping Rates

Shipping charges are calculated automatically at checkout based on:

  • Delivery destination

  • Package dimensions and weight

  • Selected shipping method

  • Current carrier rates

The final shipping cost will always be displayed before you complete your purchase.

Estimated Delivery Time

After your order has been dispatched, standard delivery typically takes 2–5 business days.

Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us immediately. While we will do our best to update your address, we cannot guarantee changes once an order has entered processing.

MOOR NYC is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

Tracking Your Order

Tracking information will be emailed once your order has been shipped.

If your package is marked as delivered but cannot be located, please first check with household members, neighbors, your building management, or the shipping carrier before contacting us.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible.

For damaged shipments, please keep the product, original packaging, shipping box, shipping label, and photographs of the damage, as these may be required to file a claim with the carrier.

We will review each case and assist whenever possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us using the information provided on our Contact page and include your order number.